AI Technology Presents Opportunities, and Legal Pitfalls, for Restaurant Industry

Pullman & Comley attorneys Russell F. Anderson and Ryan A. O'Donnell authored the Hartford Business Journal article “AI technology presents opportunities, and legal pitfalls, for restaurant industry,” exploring how artificial intelligence is reshaping operations in hospitality while raising important legal considerations.

The article highlights AI’s growing role in streamlining restaurant hiring practices, enhancing guest experiences, and improving back-of-house efficiency. However, Russ and Ryan caution that employers must remain vigilant about compliance with anti-discrimination and employment laws, such as Title VII and the ADA, especially when using AI tools for hiring decisions. “The use of AI is not a viable excuse for any violations,” they write, noting that it is essential for employers to maintain human oversight to avoid unintended bias.

In the customer-facing realm, AI supports tools like dynamic digital menus and drive-thru automation, while behind the scenes it can help predict ingredient needs and optimize kitchen workflows. The authors note that while these innovations offer clear benefits, successful implementation depends on maintaining a supportive workplace culture and respecting the human element central to hospitality.

To read the full article, please visit the HBJ website.